I am a Design Director at Accenture Federal Services, serving as the Product Design lead within the Experience Practice.

The Experience Practice uses human-centered design to deliver digital transformations, enhance customer experiences, and drive business growth through agile and collaborative methodologies for Accenture Federal Services’s clients.

Within the Experience Practice, I lead our approach to delivering user-centric solutions, implementing UX strategies, and developing capabilities to enhance the agency’s UX maturity, such as training programs and process improvements for over 300 design specialists, including researchers, strategists, designers, business designers, technologists, and experts in customer experience.

Previously, I was a Creative Director (UXD) at the design-led agency agency, DMI (Driving Mobile Innovation), where I led all aspects of the UX team management, new business development and managed the end-to-end product delivery and relationships for clients including Arhaus, Marshalls, Volkswagen, Harlem Globetrotters, Dollywood, Hersheypark, and the National Science Foundation.

Prior to that, I was a Creative Director (UXD) at Publicis.Sapient where I led the in-house UX studio for Fidelity Investments, piloted a Design Thinking incubator for Fidelity Labs and re-established the creative studio for Sapient Nitro’s DC office to deliver web, mobile and enterprise solutions for clients including MasterCard, Colonial Williamsburg, Comcast, State Street and TD bank.

I started my career at PwC where I was selected to teach their Management Consulting & Information Technology Individual Study (MITIS) training program. I then went on to save the world from the Y2K bug one SAP report at a time (you’re welcome).

I have also served as the technical director for the Jackson Hole Film Festival, a juror for the Sonoma Film Festival, authored chapters for Time Out’s guide to Chicago and performed songs which were licensed in MTV productions and appear in the sequel to the Warner Brothers movie, Cruel Intentions.