About Me
I’m Ben Cannon, a Design Director with (many) years of experience shaping digital products and leading teams through complex transformations. Over the course of my career, I’ve built and led a 160-person product design capability at Accenture Federal Services and helped organizations like MasterCard, Fidelity Investments, Volkswagen, Arhaus, Colonial Williamsburg, and the U.S. Federal Government create digital experiences that matter.
I specialize in human-centered design, product management, iterative prototyping, and experience strategy – always balancing user needs with business goals and technical realities. Whether it’s modernizing federal platforms like Energy.gov and myUSCIS, or designing immersive e-commerce experiences for consumer brands, I focus on creating solutions that are scalable, measurable, and human.
Beyond delivery, I’ve helped shape the design profession itself: defining methodologies, teaching facilitation and Agile Product Management courses, and mentoring emerging designers.
On the personal side, I’m originally from Louisville, KY, and after living in 11 cities across 9 states (including a decade in DC), I now call Richmond, VA home. Outside of design, I’m an avid skier and I’ve been an off-and-on musician – some of my songs even made it into a Warner Bros. film and MTV.
At the heart of my work is a belief: great design isn’t just about what we build, but about how we bring people together to imagine and shape what’s possible.
UX Design
I craft intuitive, human-centered experiences that make complex systems easier to use. My approach combines research, prototyping, and usability testing to ensure every interaction is clear, efficient, and impactful.
Product Management
I align business goals with user needs to deliver digital products that succeed in the real world. Drawing on my SAFe Product Manager certification and years of experience, I’ve shaped product roadmaps, prioritized features, and guided teams from concept through launch.
Design Leadership
I’ve led and grown high-performing design teams, mentoring talent and guiding organizations through transformation. My focus is on developing people and building strong, collaborative teams that thrive.
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